Returns

We hope that you enjoy your Viva La Moda purchase and that it arrives to you in perfect condition.

Orders

In the event that we cannot supply the product you will be offered a refund or a store credit.

Returning Purchases

Please contact us before returning an item by emailing us at shop@vivalamoda.co.nz

Returns should be addressed to:

Viva La Moda 

Rolleston Square shop 12,

70 Rolleston Drive,

Rolleston 7614

Please consider sale purchases carefully, as we do not offer a refund, exchange or store credit on sale items or Jewellery. 

This includes any instore and/or online discounts.

Instore Purchases

If you change your mind about a full priced item purchased in store and wish to return it, you can exchange the item for another item or a store credit. To be able to do this, you will need to provide the receipt, for the garment to be unworn and in its original conditions (not damaged or washed) with all tags attached. This must happen within 7 days of purchase or delivery.

We do not offer refunds for change of mind returns in store as you have had the opportunity to make the decision to purchase with the garment in front of you.

Footwear must not have been worn or damaged in any way. The shoe box and packing must be in the original condition and accompanied by the receipt.

We are unable to offer returns on gift cards.

 Online Purchases

We will refund the purchase price of an online purchase, or you can choose to take a store credit, if you receive the item and it is not the right size or fit. The product must be in its original condition, with all tags still in place and you must have your receipt of purchase. The goods are your responsibility until they reach our store.  All online purchase must be returned within 7 days.

Footwear must not have been worn or damaged in any way. The shoe box and packing must be in the original condition and accompanied by the receipt.

Items returned with free shipping will be deducted a $10 Shipping cost from the refund/credit amount.

On rare occasions a refund may be declined. This should only occur when the product is damaged and has not arrived in its original condition or outside of the return's timeframe.

Please consider sale purchases carefully as we do not offer a refund on sale items, unless they are faulty.

Faulty Returns

Returns will be repaired or replaced (at Viva La Moda’s discretion) on any faulty garments within a reasonable timeframe. If an item is faulty, you may request an exchange for another item, a store credit or a refund if the situation cannot be remedied through the other ways.

We will not replace items that have been damaged by wear and tear.